Terms of Service

These terms apply when you buy from mansahaus.com. They are written to be read, not to be survived.

1. Who you are dealing with

Mansahaus is an independent business. We specify the awning, have it built to your measurements and ship it to you directly — there is no local distributor and no reseller margin in between. "We" and "us" mean Mansahaus; "you" means the person placing the order.

, exactly as it would to any seller with a shopfront down the road. Nothing on this page limits it.

2. Made-to-measure orders

Each awning is manufactured to the width and projection you specify. Because of that:

• Your order is an offer. It becomes a contract when we send you an order confirmation, and manufacture begins only after you approve the drawing we send you.
• You are responsible for the measurements you give us. We will sanity-check them against the wall type and photos you send and will tell you if something looks wrong, but we build to the approved drawing.
• If we discover we cannot build what you ordered — an unsuitable wall, a span beyond what the frame supports — we will tell you and refund in full rather than build something that will fail.

3. Prices and payment

Prices for Australian customers are shown and charged in Australian dollars. The price shown at checkout is the price you pay: delivery anywhere in Australia is already inside it, and no freight is added at checkout or afterwards. Payment is taken in full at checkout. We may correct an obvious pricing error before manufacture begins; if we do, you may cancel for a full refund.

4. Delivery and risk

Delivery timeframes on our Shipping page are estimates given in good faith, not contractual deadlines, and they do not affect your consumer-law rights if delivery is unreasonably delayed. Risk passes to you on delivery to your nominated address. Title passes when payment clears in full.

5. Cancellation, returns and warranty

Set out on the Returns & Refunds and Warranty pages, which form part of these terms.

6. Installation and safety

You are responsible for installation unless we have agreed in writing to arrange it. The awning must be fixed in accordance with the supplied bracket schedule into sound structure, and any 240 V connection must be made by a licensed electrician. We are not liable for loss caused by installation that departs from those instructions, or by use of the awning outside its 40 km/h wind rating.

7. Our liability

Subject to that, we are not liable for indirect or consequential loss, and nothing in these terms operates to exclude a liability that cannot lawfully be excluded.

8. Intellectual property

The Mansahaus name, logo, photography and page copy are ours. You may not copy them for commercial use. Customer photographs sent to us may be used in reviews and marketing unless you ask us not to — just say so and we will remove them.

9. Reviews and content

Reviews on this site are published as received, edited only for length and obvious typos. If you believe a review is inaccurate, tell us and we will investigate.

10. Changes to these terms

We may update these terms; the version that applies to your order is the one published when you placed it. Material changes will be noted with a revision date at the foot of this page.

11. Governing law

You may bring a claim in the state or territory where you live, and you may take a dispute to your state consumer affairs body or to the ACCC at any point.

12. Contact

hello@mansahaus.com · Mon–Fri 8am–7pm Bali time (WITA) · full details on our Contact page.