Contact Us

A real person reads every message. No ticket numbers, no phone tree, no in-home appointment you have to sit through to get a price.

The fastest ways to reach us

Channel	Best for	Typical reply
Chat on this site	Anything — sizing, price, stock, order status	Minutes, business hours
hello@mansahaus.com	Photos of your wall, drawings, warranty claims	Within 1 business day
Request a callback	You would rather talk it through	Same business day

Hours: Monday to Friday, 8am – 7pm Bali time (WITA). Messages sent overnight or on a weekend are answered first thing the next business day.

Before you order

Send us three photos of the wall and your rough measurements and we will check the fit, flag anything in the way and tell you which size actually suits the space — free, with nothing attached to it. Most people are surprised by how much this changes what they order.

About an existing order

Have your order number handy — it is in your confirmation email and it is also your warranty reference. For anything about a delivery already in transit, quote the consignment number from the dispatch SMS as well and we can talk to the carrier for you.

Who you are dealing with

Mansahaus
Email: hello@mansahaus.com
Support: Monday to Friday, 8am – 7pm Bali time (WITA)

We sell direct: the awning is built to your measurements and shipped to you, with no local distributor in between. — the same guarantees, the same right to a refund or replacement for a major failure, as with any seller in the country. Our Warranty sits on top of that, not instead of it.

Media, trade and installers

Same address — put "trade" or "media" in the subject line and it gets routed straight through.