Shipping & Delivery

Every Mansahaus awning is built to your measurements after you order. From the day you order to the day it lands at your door is 6 to 8 weeks. Nothing ships off a shelf, and nothing is added to the price afterwards.

Lead time

Stage	What happens	Typical time
1. Measure check	We review your width and projection, confirm the wall type and send you a drawing to approve.	1–2 business days
2. Manufacture	Frame is cut and powder-coated, fabric is cut and welded, motor and electronics are fitted and bench-tested.	About 2 weeks
3. Freight to your door	Crated, consigned and run through to your address.	4–6 weeks
Order to your door	Everything above, end to end.	6–8 weeks

A custom RAL powder-coat adds roughly a week. If your order is urgent, tell us before you approve the drawing and we will tell you honestly whether it can be done.

Delivery time by destination

Destination	Order to your door
Badung, Denpasar, Gianyar, Tabanan	6–8 weeks
Rest of Bali	6–8 weeks
Remote and off-highway localities	We confirm the date in writing before you approve the drawing

What delivery costs

Nothing. Delivery is free anywhere in Bali and the freight is already inside the price you see — no surcharge for your area, no second freight leg for a wide unit, and no invoice after the fact. The price on the page is the price at your door.

How it arrives

Delivery is kerbside to a ground-floor address. The driver is not required to carry the crate through a house, up stairs or into a backyard, and most oversize runs are one-person vehicles. A 4×3 m unit weighs 85–110 kg crated, so please arrange two people to be home.

You will get an SMS with a delivery window the day before. If nobody is there, the depot holds the crate for five business days at no charge; after that, storage fees from the carrier apply and are passed on at cost.

Checking your delivery

Inspect the crate before you sign. If the timber is split, the shrink-wrap is torn or a corner is crushed, write "damaged" on the consignment note, photograph it, and email the photos to hello@mansahaus.com the same day. That single word is what lets us claim on freight insurance and send you a replacement without argument.

Installation

Delivery does not include installation. A full-cassette awning is a two-person job that involves structural fixings into brick, timber or concrete and a hard-wired or plugged 240 V connection. We supply the bracket layout, the fixing schedule and a wiring diagram; the electrical connection must be completed by a licensed electrician. If you would like us to arrange an installer in a capital city, ask before you order — we will quote it separately and honestly.

Delays we cannot control

Cyclones, floods, road closures and carrier industrial action happen. If your consignment is affected, we will tell you as soon as we know rather than waiting for you to chase us, and you can cancel for a full refund at any point before the awning is cut.